Frequently Asked Questions

To avoid the inconvenience caused by UCC, you can register for DND (Do Not Disturb) by:

• Using your Telecom Service Provider's App/Website
• Downloading the TRAI DND App
• Calling or sending an SMS to ‘1909’

You can block all commercial communications or selectively block specific categories as per your preferences.

The 160-series is a secure calling facility assigned to senders of verified service and transactional calls.

Once live, these numbers will:

• Help customers easily identify trusted communication sources
• Eliminate uncertainty and fear of spam calls
• Lead to better customer engagement

Please ensure you recognize and respond to calls from this number series to avoid missing important updates.

You can make a DND complaint by:

• Using your Telecom Service Provider's App/Website
• Accessing the TRAI DND App
• Calling or sending an SMS to ‘1909’

Provide details of the spam message or call when filing the complaint.

If you receive suspected fraud communication within the last 30 days, report it on the Chakshu platform of the Department of Telecommunications (DoT):

• Visit https://sancharsaathi.gov.in/sfc/

Make sure to report such incidents to help authorities take preventive actions.

If you've lost money due to financial fraud or are a victim of cybercrime:

• Immediately call the Cybercrime Helpline: 1930
• File a report on the Cybercrime website: https://www.cybercrime.gov.in

Acting quickly can increase the chances of recovering your funds.