How do I pay my credit card bill on PurnPay?

To pay your credit card bill on PurnPay:

Tap on "Pay Credit Card Bill" under the Bill Payments section in the app.
Select your credit card provider.
Enter the last 4 digits of your credit card number to proceed.
Check the box to allow PurnPay to fetch your credit card due and send timely reminders.
Click Proceed.
Enter the amount and choose a payment method to complete the transaction.

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How do I know the credit card bill payment was successful?

You'll get an email after the credit card bill payment is successful. You can also check the status of credit card bill payment on 'My Transactions' page.

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Why is my credit card bill payment pending?

In rare cases, due to technical issues, your credit card bill payment may take longer than usual to be completed. It means that we are waiting for a payment confirmation from the bank. In such cases, you should wait for a few hours and check the My Transactions screen to know the status of your bill payment. In case the pending bill payment fails, the debited money will be refunded to you within 3 to 5 days.

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Can I pay bill for a credit card that does not belong to me e.g. my wife’s card or my friend’s card?

Yes, you can pay the credit card bill by adding their credit card numbers to the credit card bill payment list.

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Can I cancel my credit card bill payment once paid?

No, it's not possible to cancel the transaction once the bill payments is successful. In case, incorrect card details have been entered and the transaction fails, the amount will be refunded to the original mode of payment.

Please double check the card details before making the payment. In case, excess amount has been paid, the bank would adjust the credit for the next cycle. For refunds of excess payment, you will have reach out to your credit card issuing bank.

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Where can I find my credit card bill amount?

Banks communicate the total bill amount, minimum bill amount and due date over email, SMS and also through physical statement for some users. Please refer the same for details.

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How can PurnPay help me manage my credit card bills?

PurnPay offers an excellent overview of all your credit cards, showing the due balance and the time left to make the payment. Additionally, you’ll always receive timely reminders to help ensure you never miss a payment!

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How long does it take to credit the amount in my card?

It typically takes 2 business days for the credit card bill payment to get credited in your credit card. We therefore advise you to make your credit card bill payment at least 4 business days before the last date for payment.

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Why is my credit card bill payment not reflecting in my credit card account, even though it is shown as successful on PurnPay?

In rare situations, the credit card bill payment (although successful) doesn't reflect in the unbilled credit card statement on time. We request you to reach out to your credit card issuing bank after waiting for at least 2 business days.

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Is the convenience fee refundable if my bill payment fails?

Yes, the convenience fee will be refunded to you along with the bill amount paid by you in case the transaction is not successful.