Which countries support UPI Global?

UPI Global is currently supported in Bhutan, France, Mauritius, Nepal, Singapore, Sri Lanka, UAE. This list is growing every month.

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How do I deregister from UPI international once I am back in India?

You can deregister UPI International anytime on your PurnPay App. < Under the profile menu → UPI Global → Click on deactivate for the account you want to deactivate → Success.>
Note- You can reactivate UPI Global at any time.

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Do I need to activate UPI Global to transact internationally?

Yes. You can activate UPI Global on your Bank Account on PurnPay by the following steps : Under the profile menu → UPI Global → Click on Activate for the account you want to use → Success. Note : You can only activate international transactions for bank accounts that support UPI International.

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Can I send money to a friend or family member aboard using UPI Global on PurnPay?

As per regulation, NPCI has currently allowed only P2M international payments. Payments are allowed to international merchants only and not to users.

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How do I make a UPI payment to an international merchant using PurnPay?

UPI payment to an international merchant can be done using PurnPay by the following steps -

Scan the merchant QR code.

Enter the amount in payable foreign currency.

The total amount payable will be displayed in both local and Indian currency. The total amount will include the foreign exchange conversion rate and applicable bank fee.

To confirm your payment, click Pay and enter your UPI PIN. The debit from your bank account will happen in Indian currency.

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Can I cancel a UPI Global payment?

No, you cannot cancel UPI payments once initiated as they are direct bank-to-bank transfers.

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Will my UPI get deregistered if I deregister on UPI global?

No, UPI global registration/deregistration happens on individual Bank Account. Your other UPI services will not be impacted on deregistering UPI Global.

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What is UPI Global?

UPI Global is an extension of India's Unified Payments Interface (UPI) that allows users to make instant, real-time payments to merchants in other countries.

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Are any charges applicable for UPI Global payments?

Yes, forex fees will be applicable on all UPI Global payments. This is a fee charged by your bank for processing international payments.

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I have an issue with my International Payment. Need Help.

On your PurnPay App, go to ‘My Transaction’ and select the transaction you want to raise dispute with. The chatbot will guide you through raising any dispute related to any kind of transaction, inclusive of Global. For further tracking of the ticket you can check it from My Ticket History tab in the Profile menu.